Privacy Policy
We are committed to respecting your privacy and keeping your information safe. Our easy to read privacy policy is printed below. Freedom lifestyle is a trading style of Cozy Nights Limited, only use the personal data which you provide to us so that we can provide you with the information you have requested by email, post and telephone.
We do not otherwise send your personal data to ANY third party at any time save where we are under a legal obligation to do so or where you make a complaint about us.
What personal data do we collect?
The personal data we collect is primarily that which you provide us in completing our enquiry form. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes.
How do we use your data to provide requested information?
Legitimate interest - with regards to prospective customers, where we have received your personal data from one of our carefully selected data providers and rely on legitimate interests to contact you for the purpose of introducing you to our products that we believe may be of interest to you based on the answer to the telephone survey you completed, or were we have a legitimate interests to respond to your general enquiries that you make to us and to contact you. This occurs were on balance, the benefits of doing so are not outweighed by your interests or legal rights . Upon our initial contact with you , we will inform you of your right to object to such processing before proceeding further , include profiling to the extent that it is related to such marketing activity.
In order to provide our services to you we need to collect and process personal data about you. As previously indicated to you when you first gave us your data, by using our website you are consenting to our doing so. There is no statutory requirement on you to provide this personal data. However, this personal data is necessary to enable us to arrange to provide you with the information that you have requested. We only collect the personal data which we believe is necessary for us to provide you information. All personal data is held in strictest confidence and used only for the purposes of arranging the provision of the services you have requested, subject to certain exceptions as described in this privacy policy.
If you provide personal details to register for our special offer emails and future contact your data will only be used for this purpose and will not be shared with ANY third party at any time save where we are under a legal obligation to do so or where you make a complaint about us.
We also use a third party company, Dotmailer Limited to assist us in sending you emails in the future
How do I opt out?
You have the right, in certain circumstances to require us to remove the data we hold about you. This is commonly known as “The Right to be Forgotten”. In any event we remove unnecessary data as indicated in the section “How Long do you Keep my Personal Data” below.
To exercise this right please contact us as indicated below:
Email: customerservice@freedomlifestyle.co
In writing: THE DATA PROTECTION CO-ORDINATOR FREEDOM LIFESTYLE , SUGAR MILL, OAKHURST AVENUE , LEEDS. LS11 7HL
Telephone: 0113 3226 321 – Calls may be recorded for training, quality and monitoring purposes.
Please be aware that we will need to keep some, if not all, of this data in order to comply with laws including those related to our contract with you. It may also be in our legitimate interests to do so.
Data Controller
To contact us for any reason, please do so using the following contact information:
Data Controller – THE DATA PROTECTION CO-ORDINATOR. FREEDOM LIFESTYLE, SUGAR MILL, OAKHURST ROAD, LEEDS. LS11 7HL
Email: customerservice@freedomlifestyle.co
Telephone: 0113 3226 321 – Calls may be recorded for training, quality and monitoring purposes
What communications will you receive from us?
Service emails, telephone calls and posted literature – After completing an application online via our website, you agree that you will receive a series of initial emails from us. These emails will confirm you have used our website and we will also telephone you to discuss the enquiry you have made. We also give details on our privacy policy and how we use your personal data. You cannot opt out of receiving these emails or telephone calls, since we need to send you these emails or telephone you in order to provide you with the information about the services you have requested.
Future Services – As part of the services we provide, we may use your information to keep you informed by post, telephone, SMS, email or other electronic means such as via social and digital media about current and new products, services, offers and promotions which may be of interest to you. We do not share your personal data with any other third party other than as set out in this privacy policy. We may also ask you to complete a survey.
To opt out of receiving emails in respect of future services from us please contact us as below:
Via our unsubscribe form: click here
Email: optmeout@freedomlifestyle.co
In writing: THE DATA PROTECTION CO-ORDINATOR. FREEDOM LIFESTYLE, SUGAR MILL, OAKHURST ROAD, LEEDS. LS11 7HL
Telephone: 0113 3226 321 – Calls may be recorded for training, quality and monitoring purposes.
and if you are unhappy with how we handled your complaint you have the right to contact the information office commissioners office (ICO) please visit www.iso.org.uk
How long do you keep my personal data?
Unless there are exceptional legal reasons for keeping your data for longer, we do not keep your personal data on record for more than seven (7) years. This is to allow for the normal contract law limitation period.
Your Rights
The data protection legislation gives you a number of rights. These rights include:
You have the right to be informed of the matters stated in this privacy policy.
We process your data to comply with the actual and possible contractual obligations which we owe to you and others. If you do not provide this data, it is possible that we will be unable properly to perform any contractual obligation we have to you.
Also, it is in in our legitimate interests to process your data in order that we can consider potential or fulfil actual contracts with you. These are the two legal bases upon which we collect, process and transfer your personal data as described in this privacy policy.
We do not make decisions using automated logic
We do not send your data to countries outside the United Kingdom, except that we use Google and Facebook analytics, as indicated in the section headed “How else do we use your personal data” above. Your consent to our use of the data includes our permission to do so.
Use of Cookies
In common with the majority of furniture retailers we use cookies on our website.
Our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.
We aim to use essential cookies only when necessary to enhance the functionality of our website.
Our website also uses cookies from Third-Party Analytics Suppliers & Third-Party Advertising Providers. We also do not store any personal information as a result of any cookie.
You can find more about how we use cookies and opting out of their use.
Email Communications: optmeout@freedomlifestyle.co
You should be aware that where you send us information by an email we have no control over how that email is transmitted. In particular, it may be routed through third party servers and through third party countries. This is due to the inherent nature of the internet. We cannot accept responsibility if the information in that email is accessed in an unauthorised manner during the transmission process.
